Welcome to Auraq Publications. We request you to please keep in mind the following when returning a product/item you have purchased from Auraq Publications Online Store.
- We will only exchange/replace any product(s), if
- The disputed item was not on your order
- The disputed item had a production imperfection
- In any of the above stated cases, please contact us by emailing us images of the defected product at firstname.lastname@example.org or call/whatsapp us at +92-300-0571-530 (Mon to Fri 9:00am-5:00pm and Sat 9:00am-2:00pm) within 24 Hours from the date you received your order. Please note that the product must be unused with the price tag attached.
- Once our team reviewed the initiated complaint against disputed item(s), replaced product will be dispatched or an exchange will be offered for the same amount.
- Please ensure that the item you are returning is properly repacked with the original invoice/receipt.
- If you choose a replacement, we will deliver such item(s) free of charge.
- You may cancel your order any time before the order is processed/shipped by calling/whatsapp us at +92-300-0571-530 during Mon-Fri (9:00am-5:00pm) and on Sat (9:00am-2:00pm).
- Once the order is shipped, you will receive the shipping confirmation via email.
- The Return and Exchange Policy will apply once the product is shipped.
- Auraq Publications Online Store may cancel orders for any reason. Common reasons may include out of stock item, pricing* errors, or credit card payment is declined by the issuing financial institution.
You reserve the right to demand replacement/refund for incorrect order item(s). However, if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 15-30 days.
* Price is subject to change with or without notice.